top of page

Privacy & Cookie Policy

​

Lord Land Lettings (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information, and how we use cookies when you interact with our website or contact us about our property services.

1. Who We Are

Lord Land Lettings provides property lettings and management services in the UK.

If you have any questions about this Privacy & Cookie Policy or how your data is handled, you can contact us at:

Email: Admin@lordlandlettings.co.uk

2. What Information We Collect

We may collect and process the following personal information:

  • Contact details – name, email address, and address

  • Property-related details – tenant applications, landlord enquiries, property preferences

  • Identification details (for tenancy checks) – e.g. ID documents, proof of address (when required by law)

  • Financial information – bank details for rent payments, credit checks (where applicable)

  • Technical information – IP address, browser type, and browsing behaviour via cookies

3. How We Use Your Information

We will only use your personal data when the law allows us to. Common uses include:

  • Responding to your enquiries and requests

  • Processing tenancy applications and managing property lettings

  • Performing legal obligations such as tenancy checks and contracts

  • Managing payments, fees, and charges

  • Improving our website and services

  • Complying with legal or regulatory requirements

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – processing is necessary to enter into or perform a contract with you

  • Legal obligation – where we must comply with law (e.g. Right to Rent checks)

  • Legitimate interests – to operate and improve our services

  • Consent – where you have given clear consent (e.g. marketing emails)

5. Sharing Your Information

We may share your personal data with:

  • Landlords, tenants, guarantors, or contractors as required for property management

  • Professional service providers such as referencing agencies, maintenance contractors, or legal advisors

  • Financial institutions for processing payments

  • Regulators and government authorities if legally required

We do not sell or trade your data to third parties.

6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. For example:

  • Tenancy records: up to 7 years after the tenancy ends

  • Enquiry details: up to 2 years if no contract is entered into

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access to your personal data

  • Correction of any inaccurate information

  • Erasure (“right to be forgotten”)

  • Restriction of processing

  • Data portability

  • Objection to processing (including marketing)

  • The right to withdraw consent at any time

To exercise your rights, please contact us using the details in Section 1.

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

8. Cookies

What Are Cookies?

Cookies are small text files placed on your computer or device when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to website owners.

Types of Cookies We Use

  • Strictly Necessary Cookies – Required for the website to function (e.g. security, login, accessibility).

  • Performance & Analytics Cookies – Help us understand how visitors use the site (e.g. traffic statistics).

  • Functional Cookies – Remember your preferences (e.g. language or location settings).

  • Advertising & Marketing Cookies – May be used by third-party providers to deliver relevant ads.

Third-Party Cookies

Because our website is hosted on Wix, some cookies are placed by Wix and its partners. These may include:

  • Wix Analytics – to monitor traffic and site usage

  • Marketing tools – such as Facebook Pixel or Google Analytics (if enabled)

We do not control third-party cookies. For more details, please review Wix’s own cookie policy.

Managing Cookies

You can manage or disable cookies in the following ways:

  • Cookie banner/settings – Adjust your preferences when first visiting the site

  • Browser settings – Most browsers allow you to block or delete cookies through their privacy settings

Please note: if you disable certain cookies, some features of the website may not work properly.

9. Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

bottom of page